EFFECTIVE COMMUNICATION PROGRAM
The Effective Communication Course provides an understanding of why people act
and react as they do. This allows for an effective plan to be developed to solve
communication problems and overcome barriers to co-operative teamwork.
The participant can expect to:
- Understand their communication style preference
- Learn new communication skills to help set and achieve goals
- Understand how to overcome the barriers to effective communication
- Improve two-way communication by implementing key listening skills
- Develop the skills to improve written communication
- Solve communication problems and learn how to use communication as a coaching
tool
- Communicate effectively in groups
- Build interactive team relationships
MODULE CONTENT
Overview Meeting
- What is Success?
- Importance of Attitude
- Developing Potential Workplace Goals
- Self Evaluation Exercise
One - Communicating for Results
- Communication The Essential Human Connection
- Rewards of Successful Communication
- Communication Skills can be Learned
- Attitudes for Improving Communication Skills
- Setting Communication Goals
- Plan of Action Activities
Two - The Foundation of Good Communication -
Understanding Human Behaviour
- Understanding Yourself
- Understanding Others and What Motivates Them
- Basic Styles of Behaviour and Communication
- The Authentic Communicator
- Plan of Action Activities
Three - Listening - The Key to Understanding
- The Benefits of Active Listening
- Levels of Communication
- Attitudes for Effective Listening
- Barriers to Listening
- Involving the Other Person in Communication
- Effective Listening Pays Off
- Plan of Action Activities
Four - Non-Verbal Communication - The Silent but
Powerful Language
- Understanding the Total Message
- Reading Body Language
- Overcoming Communication Barriers
- Plan of Action Activities
Five - Communicating by the Written Word
- The Widespread Use of Writing to Communicate
- Preparing to Write
- The Visual Connection
- Plan of Action Activities
Six - Problem Solving Through Communication
- Problem Prevention
- Choosing a Constructive Approach to Handling Challenges
- Communication as a Coaching Tool
- The Emotional Factor
- Plan of Action Activities
Seven - Communicating Effectively in Groups
- Multiple Opportunities
- Planning for a Meeting
- Appropriate Purpose and Format
- Strategies for More Productive Meetings
- Preparing and Delivering a Presentation
- Plan of Action Activities
Eight - Communication - Putting it all Together
- Communication is . . . Living
- Communication is . . . Working
- Communication is . . . Sharing
- Communication is . . . Growing
- The Three C’s of Communication
- Where Do We Go From Here?
Graduation
- Presentation of Results
- Awarding of Certificate
Competencies incorporated in the Effective Communication:
BSBFLM303B Contribute to Effective Workplace Relationships
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