CHALLENGE OF LEADERSHIP
CERTIFICATE IV IN BUSINESS
(FRONTLINE MANAGEMENT)
Leadership Management Australasia’s leading
edge accredited course “The Challenge of
Leadership” will take your people to an entirely
new level. Not only will they improve their
leadership, management and empowerment
skills, but their ability to produce measurable
results will increase substantially.
LMA’s unique learning and development process
is designed to go beyond meeting the
requirements and guidelines of the Business
Services Training Package. It is designed to
deliver a measurable Return On Investment to the
organisation through the accomplishment by
each Participant of a significant
workplace project.
Not only do participants achieve the course
accreditation, but they will show management the
real value that they can bring to the organisation.
It will truly equip them to meet the challenges of
leadership for today and the future.
MODULE CONTENT
Overview Meeting
Course and Competency Overview
Mentor and Participant Review
Possible Win-Win Agreement Goals
Possible Workplace Projects
Success Concept
Feedback Online Process (FBOL)
Application
Module 1 - Accepting the Challenge
Are You Ready for the Challenge?
Developing Personal Leadership
The Nature of a High Performance Environment
Theory of Project Management and Goal Setting
Workshop Activity
Application
Module 2 - Successful Managers and Leaders are
Made – Not Born
Building on the Base of Success
The Slight Edge
The Purpose of Leadership Development
Leading Change and Innovation
The Definition of Success
Characteristics of a Good Manager Questionnaire
Workshop Activity and Application
Module 3 - Exercising Authority Effectively
The Source of Authority
A Positive Approach to Discipline
Planning, Preparing and Preventing
Accountability
Taking Corrective Action
Handling More Serious Problems
Case Study
Application
Module 4 - Leading Change and Innovation
Change is Everywhere
Overcoming Resistance to Change
Leading the Way for Change
The Psychology of Change
Using Innovation to Succeed
Leading Innovation in Your Organisation
Workshop Activity
Application
Module 5 - Improving Results Through Better Time Management
The Value of Time
Managing Your Time
Managing the Time of Others
Maximising Time Use
Conducting Successful Meetings
The Benefits of Time Management
Case Study
Application
Module 6 - Qualities of High Performance Teams
Teams of Today
Developing Teamwork
The Different Stages of Team Development
Your Greatest Asset – Your People
Case Study
Application
Module 7 - The Art of Delegation
What is Effective Delegation?
Attitudes for Delegation
Levels of Delegation
Feedback on Performance
Upward Delegation
Influences on Employee Performance Questionnaire
Case Study
Application
Module 8 - Decision Making and Problem Solving
The Responsibility of Leadership
The Manager as Decision Maker
The Problem Solver
Taking Risks
The Art of Giving Instructions
Case Study
Application
Module 9 - Mid-Course Review Workshop
Review of Progress to Date
Learning
Win-Win Agreements
Workplace Projects
Preparation for Mid-Course Review Meeting
Possible Win-Win Agreement Goals for Second Half of the Course
Application
Module 10 - Motivating People to Produce
Understanding Motivation
Traditional Methods of Motivation
Attitude Motivation
Capitalising on the Power of Informal Leaders and Groups
Developing a Motivation Plan
Case Study
Application
Module 11 - Leading Safety in the Workplace
How Safe is Your Workplace?
Team Commitments to Safety
Preparing for Safety Checklist and Workplace Audit
Workshop Activity
Application
Module 12 - Handling and Preventing Problems with People
Opportunity in Every Difficulty
An Ounce of Prevention
Attitudes for Problem Prevention
Separating Organisational and Personal Problems
Productively Handling Problems Involving People
Dealing with Irrational Behaviour
Sources of Pressure Questionnaire
Case Study
Application
Module 13 - Developing People’s Potential Through Training and Development
The Key to Increased Productivity
Training and Developing the Right People
The Benefits of Training and Developing People
Principles of Learning
The Training and Development Process
Your Attitude Towards Training and Development
The Manager and the Bottom Line
What L.E.A.D. Shows Us
Case Study
Application
Module 14 - Developing a Commitment to
Continuous Improvement
What is Continuous Improvement?
Where Do You Start?
Committing the Team to Continuous Improvement
Clearly Defined Goals and Objectives
Clearly Defined Roles
Efficient and Effective Systems for Continuous Improvement
Workshop Activity and Application
Module 15 - Project Review Forum
Project Review with Manager/Mentors
and Participants
Analysis of Accomplishments to Date
Adjustment and Modification
Review Resources and Support
Review of Coaching and Mentoring Assignment
Application
Module 16 - Creating a Learning Environment
The Importance of Learning in the Workplace
The First Steps in Creating a Team Learning Commitment
Using Performance Reviews to Stimulate Learning and Improvement
Identifying Ongoing Learning Opportunities
Workshop Activity and Application
Module 17 - Transformational Leadership -
The Ongoing Challenge
Where To From Here
The Ongoing Challenge
Your Role as a Transformational Leader
Preparation for Graduation
Workshop Activity
Application
Graduation
Project Presentations
Review of Goal Achievement
Awarding of Certificate
APPLICATION: Each interactive workshop guides the Participant
through action based learning to immediate application and assignments in the following areas:
On the Job
Professional Development
Personal Goals
Completing the Workplace Project
Competencies incorporated in the “The Challenge of Leadership”:
BSBCMN402A Develop Work Priorities
BSBFLM403B Implement Effective Workplace Relationships
BSBFLM405B Implement Operational Plan
BSBCMN411A Monitor a Safe Workplace
BSBCMN412A Promote Innovation and Change
BSBCMN404A Develop Teams and Individuals
BSBFLM412A Promote Team Effectiveness
BSBFLM409B Implement Continuous Improvement
BSBCMN419A Manage Projects
