Attitude is everything
A man ran a business that had been in the family for three generations. The staff were happy, and customers loved to visit the store.
A tradition in the business was that the owner always wore a big lapel badge, saying Business Is Great!
Everyone who saw the badge for the first time invariably asked, “What’s so great about business?”. The owner would then talk about lots of positive aspects of business and work, for example, the pleasure of meeting and talking with different people every day and the fun and laughter in a relaxed and healthy work environment.
No matter how miserable a person was, they’d usually end up feeling a lot happier after just a couple of minutes listening to all this infectious enthusiasm and positivity.
It is impossible to quantify or measure attitude like this, but to one extent or another it’s probably a self-fulfilling prophecy – if asked about the badge, the business owner would confide:
“The badge came first. The great business followed.”
Adapted from Business Balls: ethical work and life learning website