During times of upheaval and uncertainty, people look to their leaders to provide guidance and support.

With the massive disruptions everyone is currently experiencing, the role of leaders in coaching and mentoring their people has never been more important.

Effective coaching and mentoring promote positive responses and confidence, as well as greater performance and resilience amongst team members. There’s no better way to help an organisation to effectively find its way through the current unstable environment, where continuous change is the new norm, and to develop its competitive edge than through coaching and mentoring its people.

In today’s challenging circumstances, organisations are turning to coaching and mentoring to harness and realign the talent and effort of employees to reduce uncertainty and improve effectiveness. This approach develops a positive “Above the line attitude” to their daily activities, which in turn, generates huge benefits and returns to the organisation.

The impact of coaching and mentoring within organisations is proven. However, effectively coaching and mentoring others can still be a challenge for many managers and leaders.

Effective coaching and mentoring promotes creativity, performance and resilience, giving organisations a competitive edge and an effective way to operate within an environment of continuous change.

Successful organizations like Hewlett Packard, IBM, MCI and others have recognised that managers must be able to coach their employees and each other, and have included coaching in
their management/leadership development

The Workplace Leadership Essentials course consists of five workshops of three hours duration, delivered fortnightly and covers three essential competencies (which form part of the BSB40520 – Certificate IV in Leadership and Management qualification).

The Workplace Leadership Essentials course will help participants to:

• Enhance their leadership capabilities
• Develop their communication skills
• Create greater synergy within their teams
• Improve their personal and team productivity

Workshops will be delivered either via Zoom technology or in-person

Participants will be provided with a range of digital and hard copy resources to assist their learning and development.

This growing trend has been accelerated dramatically by the once in a century phenomenon of the COVID-19 pandemic and the incredible impact that it has had on workforces across the globe. Teams that had always worked together at the office were suddenly separated, with employees told to work from home. Teams that had some remote workers or a blended schedule of working from both the office and home were suddenly isolated in lockdown scenarios with no face-to-face contact for weeks and months on end.

Although the COVID-19 crisis did not create the emergence of remote teams, it has certainly magnified the issue as a major challenge and priority for most managers and leaders within organisations. As a manager of remote team members, it’s your role to ensure that the individual members, and the team as a whole, achieve the desired results, KPIs and the team goals set by the organisation.

At the same time, you must nurture, guide and support team members through the difficulties associated with working remotely. So you are not only responsible to ensure they achieve their expected productivity levels, but to also ensure they maintain their mental wellbeing. This is not an easy task.

THE OUTCOMES

Since the turn of the millennium, the trend to have employees working remotely has grown in popularity among many Australian organisations.

Some teams operate entirely remotely, with members working in different locations or states and even in other countries. In many cases, remote workers form part of blended teams within organisations. In today’s business environment, many organisations are also allowing staff to spend part of their time working remotely, i.e. 3 days in the office, 2 days
from home.

The Effective Team Development course is an intensive team development course for the whole team, including their managers. You’ll find your team outperforms even the best individual team member, achieving outcomes from this course that are far beyond those of conventional team building or team planning days.

The Effective Team Development course assists forward thinking teams to develop more of the unfulfilled potential of both the individual members and the group as a whole.

Team members can expect to:

• Understand the meaning of a team
• Improve individual and group productivity
• Build a high performing team
• Establish clear defined team goals and develop a Plan of Action to achieve them
• Determine clear roles and responsibilities within the team
• Improve communication within the team, and much more.

THE OUTCOMES

Does your team function to its full potential and capacity?

Do your team members work together to achieve the team goals?

Unfortunately in business it’s a fact that teams seldom realise their optimum potential.

To develop the ultimate team all members must understand the dynamics of the team and be equipped to fulfil their responsibility in the achievement of overall team goals.

THIS UNIQUE PROCESS DELIVERS

• Comprehensive resource material including manuals, audio files and plans of action are provided to the participant. This enables multi-sensory learning and easy review.
• Four interactive workshops conducted by an experienced LMA facilitator/coach.
• Identification and accomplishment of individual and team goals and objectives.

Since the turn of the millennium, the trend to have employees working remotely has grown in popularity among many Australian organisations.

Often teams operate entirely remotely, with members working in different locations or states and even in other countries. In many cases, remote workers form part of blended teams within organisations. In today’s business environment, many organisations are also allowing staff to spend part of their time working remotely, i.e. 3 days in the office 2 days from home.

This growing trend was accelerated dramatically by the once in a century phenomenon of COVID-19 pandemic and the incredible impact that it had on workforces across the globe. Teams that had always worked together at the office were suddenly separated, with employees told to work from home. Teams that had some remote workers or a blended schedule of working from both the office and home were suddenly isolated in lockdown scenarios with no face to face contact for weeks and months on end.

Although the COVID-19 crisis did not create the phenomenon of remote teams, it certainly magnified the issue as a major priority and challenge for most managers and leaders within organisations.

As a manager of remote team members, it’s your role to ensure that the individual members and the team as a whole, achieve the desired results, KPI’s and the team goals set by the organisation. However, at the same time there is the need to nurture, guide and support team members through the difficulties associated with working remotely, to not only ensure they achieve their expected productivity and KPI’s, but to also ensure they maintain their mental wellbeing. This is not an easy task.

Successfully Managing Remote Teams is a program developed for all managers and leaders who have team members who are partially or totally working remotely. Whether this is a new phenomenon for you, or you’ve worked with remote team members for some time, the ideas and principles within this program will ensure you establish and implement the correct guidelines and procedures to achieve the results that you want to achieve. Whether this is a first-time challenge, or you’re renewing the remote teams challenge, its all about the principles of getting ready, set and go.

PROGRAM CONTENT
Overview workshop:
• Introduction to the program Facilitators
• Outline of the program content
• Introduction to other Participants within the program
• Preparing to get the greatest results

Module 1 – READY
• Enable your people to succeed
• Be ready to lead change
• Create the foundation for success
• Review and clarify responsibilities and expectation
• Ensure your team knows what to do
• Ensure your team is enabled with the right skills, resources and tools

Ready checklist

Module 2 – SET
• Engage people in productive work
• Implementing the 8 essentials of working successfully from home
• Creating engagement and ownership
• Keys to leading and managing remote teams for results

Module 3 – GO
• Developing trust across the team
• You as the leader
• Build confidence and motivation
• Build a connected and inclusive team
• The ongoing challenge
• Building and winning and productive team

Effective coaching and mentoring promotes creativity, performance and resilience, giving organisations a competitive edge and an effective way to operate within an environment of continuous change.

Successful organizations recognise that managers must be able to coach their employees and each other, and have included coaching in their management/leadership development.

Increasingly, organisations are realizing the many benefits of developing talent through coaching and mentoring. Since LMA first began conducting its Leadership Employment and Direction (L.E.A.D.) Survey in 2000, the development and coaching of others and building relationships (both internal and external) have featured amongst the most important leadership competencies expected of leaders. The most recent findings affirm that these remain two of the five most important competencies in the eyes of employees.

Today companies are turning to coaching and mentoring to harness the value of internal employee resources to develop others, which saves time, cost, and increases overall employee satisfaction.

The impact of coaching and mentoring within organisations is proven. However, effectively coaching and mentoring others or establishing programs for coaching and mentoring can still be a challenge.

This introductory four module course equips managers and leaders with the skills and knowledge to effectively coach and mentor within their organisation or network. It provides them with a comprehensive overview of the importance of Above the Line attitudes for effective coaching and mentoring. It assists them in developing the personal characteristics and the communication and relationship skills to effectively motivate others to achieve.

Comprising four modules on a fortnightly basis, the Above the Line Coaching and Mentoring course is delivered through a blend of different learning experiences to produce meaningful results.

This short course is available in an Open format with Participants from other organisations or as an In-house course with a team or whole organisation within the workplace. Open course dates are listed above, for In-house enquiries contact us.

Are your clients and customers impressed every time they contact you?
Would they say that dealing with your company is a positive experience?

Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.

Comprising of 4 x 2.5 hour modules on a fortnightly basis, the Exceptional Customer Service course is delivered through a blend of different learning experiences to produce meaningful results.

Customers are the most important person in any business; they are the lifeblood of the business. In fact the customer is the end goal of business, since it is the customer who pays for supply and creates demand. Meeting the wants, needs and expectations of the customer is the overriding purpose of the work of every employee in every organisation.

This course supports the planning and implementation of goals to improve personal and your teams customer service performance – delivering an identifiable Return on Investment for the employer.

This short course is available in an Open format with Participants from other organisations or as an In-house course with a team or whole organisation within the workplace. Open course dates are listed above, for In-house enquiries contact us.