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BALL AUSTRALIA VIC SSTLS Lanie Evans

The course overall re enforced many of the practices already being carried out.|It supplied a new way of viewing the same old problems, and gave us the tools to handle them by ways of improving our methods of tackling them, by offering better processes to follow and guidelines to make the right choice when faced with a problem.|It offered the steps to follow when confronted with issues , work practices, methods, procedures, people problems and higher management.

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