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BAPTIST CARE (SA) INCORPORATED SA HPM Helen Buckley

I found most of the course content very relevant and have become convinced of the need and value of goal setting – from previously not seeing the need or value as necessary for me. HPA’s and other time management skills have helped me to reduce my hours at work. The tools related to time management are also very helpful. All information of performance management of staff was helpful particularly the role plays in increasing confidence levels to tackle the difficult conversations. Best ideas discussions were good. I found highlighting text from manuals a useful learning tool. Group work and small group discussions also very positive.