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BITZER AUSTRALIA VIC TPE Geoffrey Edkins

I found the group I was in to be very stimulating through the discussions and activities. |I received very useful tools to assist me in my work and home life.|I improved my time management by identifying where my time was being used each day and establishing my HBA’s so I could amend the time distribution accordingly.|Improved how I handle interruptions, (phone, email and staff.)|Use of why, how, what sentances to make staff think for themselves before asking questions of me.|Use of active listening when receiving calls or in face to face conversations.