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The most enjoyable aspect of the course is that you put everything into practise every day you go to work. The course follows a logical path which is also very good. The biggest thing I have taken from the course is a focus on developing my team and ensuring I aim for a flatter organisation. I have got buy in from most areas but some still need convincing. I believe I still have work to do on a personal level, interuptions are still common, and floating between tasks and discussions with staff tends to drag out completion of personal tasks. Win win goals were challenging and could have been better planned. Having said that the course has fine tuned the skills I already had, it has shown me different ways of approaching tasks and situations. Inter personal skills is always a challenging area, some of the team have not had focus or motivation for some time and that is an area for me to work on. Finally, the course has given me the confidence to fulfil my role as a Team Lead in a challenging environment within a different culture and also outside my comfort zone of the military where I spent 25 years.

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