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CITY OF GREATER BENDIGO VIC TPE Debbie Thewlis

The most enjoyable aspect of the course for me was the realisation that I could make significant changes / improvements to my work practices and my efficiency by doing some very simple things. The measurable results are showing in my increased efficiency, including things such as : a) less interruptions b) more structured meetings, c) improved processes for delegation d) improved communication with my coordinator team. I achieved most of my goals – many of these resulted in improved efficiencies, processes and practices and also in increased delegations to my team. The increased delegations were implemented within the parameters of the principles learned in the course – and the results have been very pleasing.