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CITY OF PERTH WA LMR Barbara Lovell

Probably sounds selfish but the course did make me take a look at myself, some of my attitudes and how I react when I feel team members ask me questions that they should be able to figure out the answers themselves.|Tim tams|The group of people in this course were very easy to work with. It is amazing that when dealing with people, no matter what the industry, we all have very similar problems and successes.|Made me look at some of the tasks I have been doing, carried over from previous Manager. Stopped some of them, delegated other bits. The team members that were given the delegated tasks seemed quite happy to accept the challenge of learning something new.|Practical applications of the forms that I am starting to use. Had a session with one team member who needs additional training to gain confidence in dealing with customers. -Using the goal planner with her and the person doing the training, came to agreement with what needed to be done and how it was to be done. Form easy to work with rather than just take scrappy notes, and the formality shows the team member that we are taking things seriously.