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COFFS HARBOUR CITY COUNCIL NSW HPM Timothy Smith

Being new to a managers role at the start of the year I was looking for a course that would get me in the right frame of mind and give me some idea of how to be an effective manager.|From the start and right through the course there was a focus on setting and achieving goals. I am pleased to say that I achieved most of my set focus goals and am well on my way to completing all my win win goals by the end of the course. The win win goals and the course project have allowed me to update and improve procedures for the benefit of the Branch and the customer.||The knowledge I have gained from this course has given me the confidence to manage and the abilty to make effective change.