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DEPARTMENT OF FINANCE SERVICES AND INNOVATION NSW COL Krystal Carter

I was pleased my Manager/Director provided me the opportunity to complete this course.|The amount of best ideas I have applied to my role from this course is numerous. Throughout the course I also gained confidence in myself as a Team Manager and leading my team and being a role model.|I gained confidence in providing ideas in improving systems and procedures to my Manager and Director which I would not have had as much confidence doing prior|I applied ideas and tools to my role and in doing so achieved many outcomes in improving service and delivery and successfully gained the permanent Team Manger position.||I learnt that I am to lead and empower my team and there were many more aspects to my role to learn and develop in order to be a valuable asset to my organisation (HPA’s)||The facilitator Jen is extremely knowledgeable – things made sense even more when Jen explained them and put them into context. I felt empowered by Jen as well and believe her feedback and support also assisted me in gaining further confidence in my abilities