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I enjoyed the personality aspect of it, understanding specific personalities and how to manage/communicate with them.||Through the duration of the course I continued to receive more and more feedback about my productivity, communication, listing and delegation skills. I deemed this a way of measuring what i was taking on and how I was implementing what I was learning through the course.||I fulfilled developing a new way in which the Vic service dept receive and order parts from our head office in WA. This took some time and some proving the facts but in the end it was met with an agreement and understanding. The new procedure is working flawlessly.||I have asked to have a recycling dumpster implemented in our shop area to deal with the excessive amount of cardboard and old pallets that would pile up, which would inventively end up in the rubbish bin. this was accepted and we now are able to recycle all of our waist card board and wood.||I have started the process of establishing all equipment to be delivered directly to our work shop in West Melbourne instead of being kept in a warehouse in Cheltenham and then transferred up when we need them. By doing this it will eliminate triple handling of equipment, miss placements, less potential for damage, Allows delivery driver to stay on task delivering coffee. ||I am now implementing and running my own Dpt. Team meetings.||I recognize my HPAs and protect them, which in turn has allowed me to be more productive with my time and allowed my team to step up and take over certain projects or tasks.||I’ve learned to say NO.

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