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The most enjoyable aspects of the course was the interaction with other participants during the monthly workshop’s and the sharing of experiences and information. Paul Johnson (Course Coach) also made the workshops very enjoyable and refreshing by sharing his life experiences relative to the topics of LMA.|The learnings of LMA allowed me to refocus my prorities from the day to day to identifying my HPA’s and then educating / training team members and delegating my LPA’s.||Refocusing my time and priorities on HPA’s enable me to significantly improve business processes and practices that achieved the following results.||1) Improvement in outbound efficiencies from 12 mins / line to 8 mins / line. ( Approx $ 470k / year)|2) Improved despatch accuracy from 98.94 % (Av 204 descrepancies / month to 99.5 % (41 / month)||I have been able to accomplish significant configuration changes to the Warehouse Management system and warehouse layout which has supported the efficient and effective operations of Milperra NDC.

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