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One of the most enjoyable aspects of the course is the amount of confidence I built from the start of the course till right up to the end of the course. Once you realise and understand the modules from putting the time into studying, you realise how rewarding it can be for your confidence and future development. The facilitator was very friendly and helpful throughout the whole course which it made a lot easier.||Every week we had to write focus goals which included personal goals and win-win agreement goals. From achieving these small focus goals every week I got to achieve a lot of things I wouldn’t have done. I have developed a habit of setting these small focus goals now and these goals have really helped me achieve some of my big win-win agreement goals||At work communication has been a lot better between our team members and the positiveness and level of performance has noticeably increased.

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