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I have successfully become a better communicator, I have learned to listen, evaluate and discuss before making decisions. I have learnt to take feedback without taking it personally, and then working through issues. I have learnt to delegate my time consuming LPA’s to people people, this was a win win for me as the people I have delegated to have stepped up with the added responsibility and have helped a lot of things run smoother. I feel I am much more organised now, with each day writing down a priority list to make sure I concentrate on my HPA’s. I have found the course extremely interesting and have been able to relate to most of the princibles being taught, and have now tried to incorporate as many as possible in my day to day activties.

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