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I first attended the course with an attitude of “I haven’t got time for this” “What a waste of time” but now after completing the 17 modules I can honestly say sometimes you need to make time to improve yourself and the business.|My biggest fear is public speaking and this course put me into uncomfortable situation that I wouldn’t normally put myself in, such project presentations. Although I found this difficult I really see it as an achievement to have completed.|My working day now has more structure to it, after being given simple but effective tools such as feedback logs, decision analysis and complaints registar to name a few.||My biggest achievement during this course is that I managed to quit smoking. On day 1 of the course Bill Mason spoke the group regarding goals. At the time it wasn’t something that I thought I could do. But with the planning and want I have been able to acheive this.

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