1800 333 270

NILSEN (VIC) VIC SSTLS Santi Dominguez

For me the most enjoyable aspect of the course was the change it had on my attitude through the win win goal set. Having a personal gaol that entailed achieving a reduction in time spent at work was assisted by various achievements throughout the 8 modules.|Implementing a new service request process for the service team was a major achievement that has and will continue to have benefits for our devision in the future. |Moving forward, this new process is the beginning of how we will evolve our operation and in turn receive benefits in multiple areas of our organisation, from profit to environment.|At the completion of module 4 there was a major development in my thoughts around the role i had within the team that led to a re-evalution of my actions. My responsibilities with in the team, duties and expectations had become clear and defined allowing me to focus my effort on tasks with the maximum outcome. |Although i found at many times throughout the modules to be repeating myself or the same question being asked in another tone, i soon understood that the intention of the course was to reboot my thought process so itself become the most effective tool as a team leader.