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Although the information provided in the course was basically commonsense, it was good reinforcement of strengths and weaknesses of self and recognise that everyone is different but teamwork produces results. It was good to talk amongst a range of different people with different experiences and roles.|During this time we introduced KPI’s and applied our guarantee of service in delivery. This has set clear goals for both team members and team leaders. It has given the team a focus on the need to focus on upskilling team members and highlighted the need for planning. Many of the strategies that have come to light during the course have been helpful. We are in the process of compiling a team skills audit ti highlight strengths and weaknesses and implement training plans. The import/imperative lists have been useful in priortising as well as implementing a interruption fee time regime so that I can complete my HPA’s.

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