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The course leads you to be more aware of your own habits and enables you to analyse further your own practices, which is really important in a managment role. It encourages you to reflect on your current methods or practices and encourages you to improve, or at least be aware when you have perhaps not handled things as well as you could have, giving you an opportunity to be better next time. I use the tips that were given in the training session every time I encounter a difficult task.||I felt this course added an extra ‘layer’ to my knowledge. I found the techniques for handling tough tasks most useful, as this is something I have always shied away from where I possibly can, but now feel that I do have the confidence to deal with them, and have learnt that’s it’s alright to have some anxieties about certain situations but having the correct ‘tools’ to deal with these situations means they can be worked through.

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