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learning from other peoples experiences, i was able to identify how much time i was spending on LPA activities, what my HPAs are worth to myself and the business, learnt different ways of thinking and methods of approach, importance of positive and negative feedback. i have been making progress with training a couple of my operators, had 1 on 1 meetings with my team to discuss issues, give and receive feedback, set up their HPAs, job ownership, upskilling operators, learnt how to prioritse better, overall i feel like i have improved as a Team leader and have more confidence working with my team, and the benefits have shown through their attitude and performance which has improved overall