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PACCAR AUSTRALIA VIC SSTLS Donna Carr

Throughout the course I have some small and some quite significant successes. The area I feel I have been most successful in is that I have developed a strong relationship with fellow team members based on mutual trust and respect, and confidence in my own ability to be a successful , competent Team Leader. With the tools provided to me from LMA I have been able to develop some processes that increase efficiency and productivity even if in only a small way at the moment. I plan to improve on these. My communication skills and time management have improved 10 fold since starting this course. Having discussions with other supervisors in the workshop about product failures or faults after the vehicles leave the New Truck department have been quite successful. Our team in N/T have taken measures to eliminate these faults from occurring by rectifying these issues.