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firstly I think they way the course is structured i.e., working on the modules and then participating in the workshop is a different learning experience for me but a very enjoyable way, including the valuable different scenarios from my piers in the workshops. The tools provided within the modules have become invaluable and I will use them within my workplace. Due to workload it is impossible to implement everything I have learnt and tools obtained from the course but I will implement them as I move forward. I feel that Jim has a brilliant course facilitator and this encouraged me to really buy into the course. To be honest when my manager first offered this course to me I said yes as I am always wanting to learn but I also had a view of the course possibly being just another course, but after participating I often wonder where I would be as a manager now if I did not participate in it.