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ROYAL AUTOMOBILE ASSOCIATION OF SOUTH AUSTRALIA INC SA COL Mark Cameron

My secondment to Shift Supervisor became permanent due to my participation in the course.|Being able to listen to others experiences and how they handled them was always interesting.|With the assistance of fellow shift supervisors we gained an extra 36 hrs of available time each month due to the raising of our adherence KPI.|We also achieved a reduction in rest break time and time spent on the tow desk equating to approximately 25 hrs a week.|The project undertaken was to overhaul a current system that wont be supported much longer. When this new system is up and running it will save time and enhance our client experience.