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Through the course I was able to learn and utilise many new tools (discussion planner, imperative/important list) to make better use of my time.|I enjoyed interacting with other members of the organisation that I might not normally interact with during the workshops.|My team has implemented a number of new processes in my team as a result of the course, these have made a measurable impact on my team. We now have a shared incident queue which gives us better visibility of our outstanding work, we rotate an ‘offline’ role that can focus on managing our queue and ensuring it is sorted and as relevant as possible.