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The most enjoyable aspects of the course where group discussions and activities/role plays. Listening to other course participants ideas, methods of application and achievements inspired me. The best thing about the course is that it is committed to developing your skills, mind set and workplace habits that benefit myself, my team and the company.||Win Win Goals Achieved:|1. Throughout the course I identified Low Payoff Activities that were occuring on a daily basis and successfully delegated taks to team members for less cost and more so for their development. As a result my time utilisation has improved and allowed me to focus on bigger and better projects that have further developed my skills.|2. I reduced the cost of retention for archiving files by $ 20,000.00 p/year by strong negotiations with 2 existing suppliers and 1 new supplier. I reduced the suppliers to one by negotiating a national price.|3. Through continuous training, challenging members and creating a new procedure to seek alternative airfares and carriers, we reduced the overall cost of travel and fees when booking online.||My best achievement througout the course is that I have developed the skills and knowledge of my team members and now they are more confident, happy to be at work, our relationship and communication is better than it has ever been and most of all they are showing initiative and coming to me with solutions opposed to problems.

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