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THE COFFEE CLUB FRANCHISING COMPANY QLD SSTLS Ma. Theresa Clarke

Very informative. The course information and materials were all explained in a manner where it can be easily understood. I love how our facilitator (Ms. Desirae) held each lecture with so much enthusiasm to share her knowledge to her students. ||In terms of work accomplishments, we now have established a regular quarterly meeting. We have also improved the communication within the team with the use of our whiteboard and regular meetings. We also save a few dollars with our work initiative in using sugar canister instead of sachets, as well as environmental initiative in using newspapers instead of Styrofoam to wrap broken crockeries. I also personally see a change in myself that I am more confident giving task to my staff and not feel guilty that am unloading my work to others, this gives me more time to do more of my HPA’s. I am more conscious of my mood too. Always reminding myself of the “above the line approach” and that as a leader I unknowingly influence the mood of the my team.