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I enjoyed that every fortnight we sat down next to someone else in the group, which helped in building relationships. It also provided the opportunity for us to see how we were all progressing with the course and the required assignments. Mixing the group up also during the class to discuss the content and prepare mini presentations to the rest of the group was also enjoyable.||The course has greatly assisted development within my role and either provided new tools or alternative ways of performing my role. Modules 7 (Turning Objections into Sales) and 8 (Keys to Closing Sales) were extremely rewarding, in that I could apply the techniques to both new/existing customers as well as to the Operations Manager who can be challenging when it comes to new products or deviations to existing products.||Modules 2 (Knowing Your Customers & Your Market) and 11 (Building Profitable, Ongoing Customer Relationships Through Exceptional Customer Service) were other highlights. By understanding the true value of customers we can improve customer engagement and the customer experience, which hopefully results in an increase in sales, customer loyalty and longer term relationships. Module 11 tied in nicely with one of my goals, which was to build stronger and closer relationships with our key Victorian accounts, which I am achieving. ||Completing the time analysis sheets, identifying HPA’s and LPA’s, as well as understanding the true value of your time was a rewarding exercise that helped apply real discipline to my role and to ensure LPA’s are delegated wherever possible to ensure greater focus on HPA’s. This exercise also tied in nicely with my goal to improve Time Management and Delegation. I now spend more time at the end of each week to plan the week ahead, again to ensure maximum focus on HPA’s, as well as having a clearer, prioritised focus on tasks to be actioned.

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