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AUSTRALIAN HOTELS ASSOCIATION

Course: TSE
Name: Anna Faith

The most enjoyable aspects of the course was the interaction between the participants. Hearing examples from the other participants helped with understanding the different concepts. I am able to measure my day-to-day effectiveness in the workplace and at home. In the workplace my daily ‘list’ of things to do is now a planned list of goals with action steps to get things done, I am able to prioritise my duties by focussing on my HPAs. At home I am now living in the present, spending quality time with my family and actually enjoying it. I have accomplished a number of goals, particularly the short and medium goals and I am steadily working towards my long-term goals. Goals feel easier to achieve by breaking them down with smaller activities. As each activity is completed it makes it easier to move on to the next one.