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Course: HPM
Name: Jacqui Smith

Working in a small group. the bond and trust that formed with all of us and the amount we learnt from Jennifer and each other. Achieved lots of goals, focus and Win/Win Goals. I gained a better understanding and the tools I was looking for to be a better leader and achieve a high performance environment in my teams. I recognised what I was lacking and some real changes in my attitude and behaviour like – supporting rather than delegating when leading. Listening more and asking open ended questions. Less noise and better (NEAT) meetings. I am now doing less hands on, others are doing more and everyone is happier. I have lots more I need and want to do in the future but I feel a weight has been lifted as I now feel I have the insight I was looking for to help my team members and our depts. achieve high returns both individually and for the Company