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Course: LMR
Name: Sharon Clay

I found the course really enjoyable and interesting to hear other people of similar management levels discussing the same issues despite the various industries we come from. It made some of the current issues not difficult to deal with as the different points of view gave other ways to deal with situations. Instead of letting certain staff take over meetings by discussing their own personal issues, I learnt to use open questions regarding work related items to bring the discussion back to the task at hand and involved other team members to make their point of view in the open forum. It lessened certain stronger staff members using their assumed power to push their own initiatives and allowed the other quieter team members to participate and add their perspective which more often than not were extremely useful. It typically made the stronger members acknowledge the viewpoint and has added to more frequent and helpful ideas leading to better decisions being made.