1800 333 270


Course: COL
Name: Charles Kelbie

before I started the LMA course I didn’t know what I was doing in the Leading Hand role that I had at J&H Pallets. I lack so many skills that were needed. I was totally blind to what a good leader was and how I could ever strive to become one. In doing the LMA course I have become more opened minded in that even the mistakes I was making was bettering me for the next task and or challenge. I feel that the best part that I have taken from the course is that the communication between my team and myself have improved 100%. I am able to tell the team what’s needs to be done and how I would like it done and it’s getting to them clear. in during the time I have spent in the LMA course I have not been able to lead better as a Leading Hand, it’s given me the tools to take charge of the Manager’s job at J&H when the old manager left. I know that would have been possible without the tools that I have been taught throughout this course. Setting the Win-Win goals using the SMART method enabled me not only to see the steps to complete my goals but also to rely the information to others and I was able to track the whole process better.