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Course: COL
Name: Jason Westmoreland

What a great coarse !!! , Factual and interesting topics, top off by a great LMA Coach (Paul). Paul made this coarse very interesting with his life experiences and his definition of the units. This has help me better talk and interact with my peers and colleagues and also set goals. The goal setting technics that I have learnt while completing this coarse has help me better achieve my travel between a-b and not touching C and not to forget the QSTC on the way


Course: COL
Name: Antanios Melkei

The teaching and motivation from Paul has been invaluable. The ability to set goals and achieve them through action steps in both my work and personal life, has made every task achievable. The course has taught me to think outside the box and in my dealing with people.


Course: COL
Name: Jose Sanchez

Once we got to know each other our small but very enthusiastic group contributed to a great learning environment . With Desirae French at the helm, we handled any rough challenges that came our way. As we progressed thru our course, we grew in confidence and tackled problems with new learnt skills. Overall I recommend anyone who is interested in improving there leadership skills to enrol with L M A, even if they are not in a leading role in there current job. Your new learnt skills will improve your non-work related problems . Personally, it has improved my problem solving skills and look forward to using them ,whatever the future holds, regards Jose Sanchez


Course: COL
Name: Bart Irwin

This course helped me log how successful/unsuccessful we were with our latest project. Time management will help and I am already referring to my books before I embark on delegation and coaching opportunities. I want to get them right first time rather than do it wrong and lose the confidence of my team. I know what I know now and that is a lot more than when I started. I had a fair idea then what I didn’t know. HPAs are now at the forefront of my mind.


Course: COLCM
Name: Anthony Cutajar

The tools gained throughout the course has changed the way I operate on a daily basis. The way in which the course is structured left very little questions and Adrian was always more that happy to help not to mention always available to help. My biggest goal was to take the time to stop throughout the day to be ensure I’m working on my HPA and not someone else’s. This way of thinks has stopped me form running around all day every day and not working too long past my finish time.


Course: COLCM
Name: Philip Sidebottom

The most enjoyable aspect of the training is the simplistic, easy and fun method of presenting and then learning the modules. It applies not only to the work place but to our communities else where.


Course: COLCM
Name: Helen Wilton

It was fantastic to be able to sit together as a group from different departments with different outlooks to becoming a tight knit group all working together for a common goal .


Course: COLCM
Name: Michael Shore

Measurable results adapting learning from modules into day-to-day tasking in the workplace – knowing that fellow supervisors are operating with same tools, procedures and applications learnt. Enjoyable project partnerships with fellow participants – especially Victorian Fine Furniture investigation. Found myself looking forward to fortnightly three-hour tuition and interaction with fellow participants and tuition.


Course: COLCM
Name: Phil Denaro

re learning those aspects of work/life that we just take for granted and never really strive to make better


Course: COLCM
Name: Paul Hewitt

That they didn’t show me anything new but showed me how to use the things I already knew and what I had forgotten .I learnt a lot doing this course of how to get the best out of my team mates and to always be vigilant to see if we can do things better and look forward to our journey in continuous improvement.in the future


Course: COLCM
Name: Jay Sloan

I have enjoyed the overall LMA experience. There were times where I questioned my own ability to continue after some personal issues, however through the assistance from my mentor and my course facilitator’s no BS approach to learning, I recommitted myself to achieving the maximum possible from the course. I feel I have learnt more about myself as both a person and as a leader from the course, and I am more aware of my underlying potential and what I have to offer.


Course: COLCM
Name: Marc Bizzai

learning with peers and getting to know them better. Seeing teams across the facility with common goals to improve our business and the way we manage our people. I have a better understanding of delegation and the benefits of engaging team members. Reliability department have implemented a new Computerised management system and undertaken a major change to our workshop facilities braking down barriers between electrical and mechanical team members creating a 1 team environment


Course: COLCM
Name: Peter Murphy

This has clearly helped my brush up on setting more areas outside my comfort zone. I have always set goals but have found I am setting a lot more frequent goals in relation to work.


Course: COLCM
Name: Karl McFarland

Workshops, and interaction with the group & Ross were very enjoyable, and valuable. Comradery was built in these sessions, and lasting work rapport has been built amongst the whole group. The build up to events such as the mid-course review, project presentation and final graduation were all thorough and stimulating. ROI was hard to determine – however ill explain this further in my final graduation.


Course: COLCM
Name: Brad Abraham

The challenges, making you think out of the box, I suppose somewhat being taken out of your comfort zone for at least three hours a fortnight, good healthy stuff, as Bill would say. Being a person who doesn’t like public speaking and yet whilst still not being a hundred percent comfortable I am much more comfortable then I was. I believe it has also helped me in my role to a point where people are starting to look up to me for the answers, they believe I am their manager. I have always been a highly motivated person but LMA has assisted in letting me take this to another level, as Bill would say, what else? It has lead me to not be happy with just doing my job, I find myself trying to always beat PB. Away from work, my wife has started to give us focus goals of a weekend, this has greatly helped with the time we have available together, although she is not seeing me as the manager.


Course: COLCM
Name: Simon Rossic

After attending many management courses over the years I must say that LMA has provided the most interactive sessions to date. I never found myself “nodding off” or distracted. Bill certainly brought with him the tools necessary for engaging this specific audience and I can only hope that any further courses are delivered in a similar manner and style. The course equipped me with a greater vocabulary that I can now use to engage my staff and help them navigate the Leadership pathway a little better. It also highlighted to me some areas of deficiency that I had previously not been aware of regarding my own leadership style. It is always good to be given a mirror that you can clearly see the imperfections in and accept a ch
ange is needed.


Course: COLCM
Name: Peter Watson

The most enjoyable aspects about the course were the classroom sessions where we were able to interact in a convivial, enlightening, and thought provoking environment. Measurable results achieved included savings as a result of recycling waste plastic, reviewing SOPs, time analysis and high payoff activity, and KPIs. Better communicator. Reviews of SOPs. Workplace project for the recycling of waste plastic in the publishing department.


Course: COLCM
Name: Brett Holloway

I have fully accepted that the input of all Team members will make for greater success. The gaps that I have identified in my Leadership from the course are continually getting smaller with the help of Focus Goals.


Course: COLCM
Name: Trevor Horne

I found the course a breath of fresh air in the recent times of negative environments and it is refreshing to have the News put so much emphasis on training its team members. The LMA course will have an impact on leading the Townsville Print Centre into the future and we have already seen the improvements from the course. The 5s programme was an obvious success and we have had other projects with the trimmer and Lat as well as training that have helped to improve the standard of quality. My goal was to do with the training of the team members on the press and this is ongoing as it will take time but I have learnt through the course that time management is very important and have blocked out time to dedicate to the training.


Course: COLCM
Name: Joshua Orr

When we were told that we were going to be undertaking a Cert IV in Frontline Management, I was expecting module after module of textbook questions with textbook answers. I was wrong. Through the duration of the course I have learned so much about myself and the team, it’s hard to find a point to begin. There are some benefits that we can put a dollar value on, such as time we are saving on certain tasks, and efficiency in other areas; however the greatest success I have found is that of a mutual respect and understanding of and from my team. I am new to managerial duties, and this course came just at the right time for me. I have developed a tight relationship with the printers (who I usually only hear over the radio) and we now understand how we impact each other. We communicate between departments effectively now, and feedback isn’t seen as an insult anymore; it’s an opportunity for improvement. The morale of the whole site has changed dramatically over the past months since we’ve started learning with each other. The open forum type class setting was a great idea to get people talking, rather than just listening to someone stand at the front and talk. Bringing people who wouldn’t usually have much to do with each other together provided opportunities to bounce ideas off each other, and think of things in different ways. Overall, I have enjoyed the course as a whole. Any stress was because of my reluctance to let go of tasks and block in time to work on important things. For anyone about to under go the course, my advice is this; Put the time in at the start, and you will see the results almost instantly. You can say “I don’t have time!” until you are blue in the face, and it will get you nowhere. You do have time, you just have to find it, and that’s what this course has (after 17 modules) has finally taught me. Thank you to all who were involved, and a special thank you to Carlo.


Course: COLCM
Name: Martin Sheehan

I really enjoyed getting together at workshops and would have struggled without them. A lot of my achievements are still ongoing, but I now know how to keep them on track through the skills I have gained. I learnt a lot more about dealing with different personalities, what motivates them and what’s important to them. Through my project, I learned how to differentiate between symptoms and root cause.


Course: COLCM
Name: Lachlan Beesley

The courage I gained to back myself and re-invent myself in a new career has been one of the best decisions I have ever made. I lacked the confidence prior and was afraid of what might happen by taking a chance. LMA gave me initiative, confidence and self belief that I was not stuck where a certain un-enlightened manager thought I belong. I went and proved I am better!


Course: COLCM
Name: Dean McClounan

I thought our group really became a good team and everybody worked well together and had fun during the course which made learning much more easier because it felt like there no pressure to be perfect as we all developed together


Course: COLCM
Name: Darren Baker

Goal setting is a good thing, delegating work to others, which are best suited to the roll and up skilling other to this standard, is important, use the skills of others to make the job easier. I don’t have to do every thing! Train others to do your job (roll) this way if a position becomes higher you can go for it as the company will know the job of yours will be taken care of. Don’t be afraid of this! If you have a team of people doing cert 3 under you encourage them to do the course as this will help you do this course easier, you could also help guide them in to a project or two you would like to achieve, win – win.


Course: COLCM
Name: Darren Adcroft

just being overall more confident with not only the people in my department but with every other department and how to deal with different situations. Understanding what is required in different departments has brought I believe the whole plant to start working as one. my interaction with and respect from employees has increased due to problem solving and decision making. the team is starting to take responsibility and accountability for their own actions and work processes as I have learnt to step back and delegate let them make decisions and then giving them feedback.


Course: COLCM
Name: Paul Lloyd

It was good to discuss the different ideas each group member had and the life experiences they have encountered.


Course: COLCM
Name: Liz Robinett

Having been newly appointed as a Team Leader the course provided me with an opportunity to meet and work alongside the guys in the press room who were previously nothing more than a voice over the radio. I was able to use the modules content to deal with issues on the floor, both personally and professionally. My introduction to Win Win and Focus goals was invaluable. Not only was I able to dissect my job and work on areas I needed to master or improve but was also able to set attainable weekly goals which gave me a great sense of satisfaction and achievement particularly when other areas weren’t going so well.


Course: COLCM
Name: Mark Saunders

The most enjoyable part of the course was the friendly atmosphere each lesson was held in, being able to laugh whilst learning made you relax at all times. I managed to lead the trimmer team in improving trimming speed by over 28%, which has huge benefits to the company.


Course: COLCM
Name: Kevin Spiteri

The opportunity to present was a highlight for me. I had previously not presented and it was a great opportunity to present my project to other management within the company


Course: COLCM
Name: Andrew Bullock

I have become a lot more focussed on the job at hand and have also started to fill in the gaps that I have found in my leadership ability thank you all for your support.


Course: COLCM
Name: Peter Murphy

Having Bill as facilitator made the course very enjoyable. He has the ability to promote healthy discussion between team members. Learning to delegate and communicate more with team members has been a huge bonus for me. It has promoted healthy discussion and participation within our team which we never had before. It has been an enjoyable experience and I thank Bill for his time and patience. The only negative for me was trying to find enough time for course participants from our shift to sit and work through their assignments.


Course: COLCM
Name: Christopher Ferguson

our group worked well together there was no pressure to be out standing, the group had fun and a laugh but got to work when it was needed. Our LMA coach was very good he new when to listen and when to step in. Thanks john for your input look forward to using the tools we learnt in this course in to practice.


Course: COLCM
Name: Dean Zacchei

The coarse provided a positive outcome for me with gaining knowledge that I can continue to use and share. I have achieved a lot out of the coarse it has provided me with the necessary tools to carry out my role more efficiently and with ease. One of my goals was to provide training for the team as this did not occur much in the past. once I Planned this goal and scheduled it in on a weekly basis my team noticed that I was serious and kept to my word.


Course: COLCM
Name: Robert Dewhurst

By learning to set a goals one can accomplish a lot more.


Course: COLCM
Name: Darren Richards

Although the course was rushed and wasn’t presented very well at the start and were given a slight white lie about the time needed to spend on the course. I must say now the end is near I can look back and see the benefits in the course I have seen more communication between all departments and peers. I have seen teams working together to solve problems We have more knowledge on problems that can be looked at in the future for cost saving and problem solving. I have developed in my work, I work to time frames when possible and set goals when I can so I have something to work towards, I have learnt to delegate and become a leader. I understand the benefits of an action plan and how to be aware of all problems that could arise. I understand I need to look and the needs of my team to help them achieve their goals. From our last session I also found out what others thought of me which was a surprise to me and I came away from that with a feeling of pride.


Course: COLCM
Name: Dean Smith

My project was interesting and took me out of my comfort zone I was so used to, got me thinking again and my win win goals gave me a sense of pride I had not felt for some time once I achieved them.


Course: COLCM
Name: Mike Collins

Learning to set and achieve goals. Learning to value and respect team and customers input. Change weekend rosters form the benefit of all. Learning more about SWP”s – creating safer environment. Learning to use management tools e.g. 5y. Learning value of 5S. Reinforcing importance of training for total workforce.


Course: COLCM
Name: Martin Neagle

I found the course to quite challenging, as I have not studied for many years. This was a bit of a shock but John gave me the confidence to approach this course with drive. The group of leaders I was with were great all had input and enjoyed a laugh. The refocusing of different work practices and approaches has been of great benefit. I found the work place project to be hard to get my head around at the start. But once I understood what was required I was away. The most enjoyable part of this course was the help I got with my assignments as a group from my peers.


Course: COLCM
Name: Garry Quinlan

I like the term ‘spaced repetition’ for it now replaces all the other terms I used to use for it seeing I am prone to use the action frequently. I have taken great pride in developing a once underperforming team to become a fairly reliable crew that can usually be left to carry out the duties required for production. I enjoy passing on my skills and training the team for their performance, I enjoy weeing their progress. I have spent more time learning excel for the purpose of creating more simple /effective logs for sickies, holiday, and time of records.(customer centric). I have honestly taken on more duties within my role than I would have imagined possible before the course.(Due to my babysitting responsibilities)


Course: COLCM
Name: Iain Henderson

I enjoyed attending the sessions


Course: COLCM
Name: Alan Kiil

The most enjoyable aspect was to see meet other course participants in this forum. I saw other participants embrace LMA and bring aspects of the learning to their everyday work. The realisation that we as a business need to change how we do things has awoken in some a renewed enthusiasm about their roles.


Course: COLCM
Name: Aaron Richards

The most enjoyable aspect for me was the weekly focus goals. This is such an easy process but was never something I put into place before. This has helped me obviously in my work life, but more importantly is having an immense positive effect on my home and family life.


Course: COLCM
Name: Wayne Auer

On commencing the course the amount of work in front of us was bit overwhelming with the changes happening in our business, but as I progressed the course was content was relative to stage of these changes & gave us the skills & tools to use to cope with at lot of the issues we were experiencing. This was also the case with our project. The transition from our previous maintenance systems to our new CMMS offered the opportunity to use the course modules to assist with the challenges we faced.. We have been able to see our achievements from this work by completing our project of setting up our new CMMS Maintenance Connections & going live & having all of the reliability trained & inputting good data. I was able use my personal focus goals to assist me in completing a few of my own projects solar panel installation air-conditioning of the house & enclosing my trailer for camping, all of which were achieved by breaking the projects down into small achievable goal & the benefits enjoyed by the family.


Course: COLCM
Name: Nathan Tucker

The interaction within the group as the course progressed and becoming in tune with other peoples roles in the work place. The course has fired my enthusiasm to take on other project ideas I have into the future. I have become a more confident and out spoken individual in the workplace and I feel ready to take on a leadership role. I feel I am more aware of what I do with my time (HPA) due to the time analysis study. I feel comfortable in training team members, getting feedback and trying new ideas and systems, knowing how to work through the different stages of change in the workplace establishing training and motivational plans for team members, dealing with conflict planning situations to avoid minimum conflict from team members on the whole a whole wrath of new skills and ideas to make me a successful manager. Goals accomplished. Fence painted, car repairs, kids activity memberships organized, oil leaks reported and fixed in work place, ink fill sensors reported and fixed, blanket washers reported and fixed, damaged guards reported and fixed, carried out a workplace project, got Alu-tab sensor added to reel stands.


Course: COLCM
Name
:
Cameron Taylor

The most rewarding aspect of the course was the improvement in communication and collaboration amongst my team as a result of seeking greater involvement and feedback from them. This was a focus in a number of the modules and when put into practice the rewards were extremely pleasing.


Course: COLCM
Name: Julie Hughes

The discussion periods within the courses. Getting a broader view of things and being prompted to think outside the box. The diversity of the group created a fun and engaging environment.


Course: COLCM
Name: Todd Peterson

I found the course to be challenging at times which helped me develop skills required to further myself. It was rewarding to achieve so many of my goals over the course and be able to look back at what I have succeed at. And with the goal setting I am able to set future goals knowing that I can get the results I am after. It was rewarding to see how a project can be developed and the steps required to make an idea come to life.


Course: COLCM
Name: Adrienne Whareorere

In completing this course, I have taking away with me a great deal of accomplishment, to implement change and innovation, gave me a sense of pride towards my workplace project, and not only did I believe in myself, I was able to achieve a Team Leader roll which I have longed for, for the pass 2 years, I believe I would have not achieve this, if not completing this course.


Course: COLCM
Name: Garry Lee

My Workplace and Win-Win projects were personal as well as work related successes and the LMA Course was a good instigator and motivator to start and achieve the required goal. I found the module sessions with Bill very enjoyable as he made them interesting and evoked good discussions on the subjects. Overall I believe both Cert 3 and 4 courses will be of a great benefit to the Brisbane Print Centre. They have highlighted for me personally that “Communication” is the key to success.


Course: COLCM
Name: Peter Dodrill

Challenge of Leadership/Competitive Systems has given me a full tool box of knowledge and skills to lead in my workplace. The coarse developed my leadership in a practical way which enabled me to improve my teams performance by completing the training projects. The projects also built a better team as I was able to involve and needed the help of my teammates to finish the training tasks. The training has achieved cost savings and has play a significant role in changing the culture of my team.


Course: COLCM
Name: Jeff Spence

The attendance and participation in the workshop sessions has been thoroughly enjoyable to me and the information from the discussion on the topics under review have been insightful. The information and perspective from both Bill Mason (external) and the group (Internal – diverse levels of management) has provided some addition views and interpretations or the material, some of which I had not perceived. This has alerted me to the fact that my own vision or perspective with regard a particular matter may not be the correct one and that consultation with others can provide a greater insight into a similar issue. My own dealings on a day to day basis have been changed some what as a result of participating in the course. My own perception of a manager has been one in which you must have all the answers to any particular issue and if you are approached – fix it! This is not the case it would seem, and with the interaction of the team as a whole, a problem or gap can be resolved much more efficiently using the team as a group. I have and will be using this method of problem solving in the future and can change my own dealings to gain a much greater analysis of issue adopting this procedure and the tools provided. I believe through the course I have become much more perceptive to the concept of the team and the interaction of the group to resolve issues is a far better option and have put this into practice on a number of occasion to achieve production results more efficiently.


Course: COLCM
Name: Geoffrey Ferris

I have to say that if anything this course did was make me think. I/we in our branch achieved outcomes well and above what would have been achieved. A lot of discussion was held over the time of the course about different aspects of the modules and a lot was shared in the workplace with other personal from ideas that were garnered from the different modules.


Course: COLCM
Name: Trevor Miller

I found the course to be very informative and delivered in such a way, that it made it easy to absorb the information being taught. definitely taken out of my comfort zone at times.


Course: COLCM
Name: Rob Delaney

My success is completing this type of course. The best result is my work shop project and the way it has come along, I can already see the benefits, less waste and more productivity. I think the most enjoyable parts of this course were the workshops, Carlo made them interesting & fun. All the tools we were taught will help in resolving any issues that my team may encounter. Goals accomplished, I am now delegating some of my tasks out which frees up some of my time to continue my workshop project.


Course: COLCM
Name: Martyn Appel

The most enjoyable aspects of the course were based around the interaction with other departmental staff and seeing things from their perspective and hearing their concerns and problems. I did get the most enjoyment out of watching my mentees grow throughout the course and deliver their presentations. This was up until recently a most satisfying experience.


Course: COLCM
Name: Trevor O’Flynn

The course facilitator (Bill Mason) recounts his life experiences to enhance the content of the course which assists in making it informative and relevant. He has credibility. Staff are now more motivated, united and committed to achieve better results in their day to day work . They are aware that changes have to be made and are more enthusiastic about being involved in those changes. We have introduced a process to recycle virtually all used plastics from the facility and now is part of the everyday work process. Equipment set-ups are done more efficiently and accurately.


Course: COLCM
Name: Tanya Spresser

I think the highlight for me was getting to know staff and what they do. This never would have happened if we were not put in a training room to work together. This increased my knowledge of how things operated within the business. I achieved many goals, particularly focus goals, that I would have put off. Putting them on paper really made me determined to achieve them. My communication skills have improved, I have a much better ability to prioritise and delegate, but most importantly think I have become more confident and empowered to take on further study on a higher level.


Course: COLCM
Name: David Corbett

to get to know the people there ideas and there goals of there sections and what they think of you and why you do things the way you do


Course: COLCM
Name: Jeremy Rowe

The course has opened my eyes to and gave me valuable skills to use in both work and home life.


Course: COLCM
Name: Leonard Uren

Being able to have the course completed on time, and not miss any of the sessions was a positive outcome. Seeing that it is possible to work and interact with workers in a different way to achieve a more positive direction. Having a m
ore positive approach to communication with other supervisors, other departments and workers Having workers accept more responsibility for the job that they do, being involved with 5s of the press room area, cert 3 problem solving. Working on the win win goals with workers and achieving an outcome that added some form of value. Working on work project, and seeing a positive outcome that adds $ value to the company.


Course: COLCM
Name: Bruce White

This course for me came a very good time for me as we were going through big changes in our department with a new a Computerized maintenance management system (CMMS) being introduce as well as team leader staffing levels being reduced. This course has helped me understand how people deal with these changes within our department and how I could best help my team cope with these changes. We still have a way to go with more shift changes yet to happen but now I have the tools to manages these changes better.


Course: COLCM
Name: Corey Phillips

My success was seeing mine and other supervisors goal and projects coming to life and being implemented. then seeing the benefits that they were achieving fro the changes. Successfully implemented my workplace project with the possibility to save $6000 and up per annum. Successfully implemented 5S. Successfully made improvements to the garden with tree plantings. Made a better relationship with my peers.


Course: COLCM
Name: Henry Galm

The one thing that really hits home for me is what Bill said ” You didn’t learn anything new” That may be true but I did learn how to refine these skills.


Course: COLCM
Name: Adam Smith

I enjoyed being able to learn online, currently studying at uni via correspondence and the FBOL layout is pretty good. Didn’t really learn much, the frontline management component showed in theory what we are doing is correct.


Course: COLCM
Name: Andres Camargo

Time management is something that I´m taking out this course for my own benefit. The delegation module helped me to maximize my time and productivity. Dealing with change is another important module that helped me to motivate my team and understand their attitude and point of view about the current company’s transition.


Course: COLCM
Name: Mark Levett

The interaction between the participants became very good in the end as we were all virtual strangers from different departments coming together. I have learnt not to make rash decisions and take the emotion out of the equation. My listening skills have developed and I am now interacting better with my team hence creating a higher level of trust


Course: COLCM
Name: Carlos Moreno

Firstly I learned on how to better my delegation role as a leader. Also course has given me more direction and made me be a more positive person and how I must lead from the front and be a good communicator with everyone I deal with at work. My work project also made me take ownership of my role and how to lead my team in a professional and correct manner.


Course: COLCM
Name: Christopher Hunter

Being challenge at a different level has been good, Being able to see the impact having the plates sorted by other staff while your team is plating up. Goals I accomplished from getting fitter to being better leader from my team has been great. I am setting more goals to achieve which I would not have done if I didn’t complete this course.


Course: COLCM
Name: Shane Rout

Coaching rugby league in first as a new Christian has been challenging however I have found LMA course to be of huge benefit to me in this area of my life. Listening to Bill mason’s experience and adhering to his guidance I have found this has rolled into my life external from workplace.


Course: COLCM
Name: John Hynard

A lot of the ideas have made an impact on my personal life and I am now making a effort to use those tools provided to be more organized and utilise my time better.


Course: COLCM
Name: David Molina

That it help me more ways than I thought it would . Thank you


Course: COLCM
Name: Brad Meehan

Time management this was one I got a lot out of. Just talking in class and seeing were other people were coming from.


Course: COLCM
Name: Peter Watt

enjoyed the workshops for various reasons, they were all well organised and planned and great to be a part of. discussing the subject matter, how it influenced/affected other participants, and receiving expert coaching from the facilitator was key to getting the most from the modules, everyone was always busy taking notes as we quickly learned that the information shared during the workshops was priceless participation and exposure to the course initiatives has increased my overall capacity as a leader, I plan better, set more goals, reflect more often, endeavour to develop employees through better communication, providing a challenging environment, change behaviours & attitudes through more effective leadership. will always have the learning received throughout the course as a reference when needed


Course: COLCM
Name: Joseph Kaci

Ross is very supportive and helpful. This course has helped me complete building my house under budget with the goals and practical steps I learnt in LMA.


Course: COLCM
Name: Steve Naidu

I was fully committed to learning without missing classes and setting and achieving goals up till mid -course and then few family tragedies struck and some of my personal goals fell short , I missed a few classes had to travel overseas. Things started falling short from there onwards but still enjoyed the classes very much. Unfortunately I would not remember every thing I learnt but LMA has left me with a lot of tools and resources which I could refer back to. Ross Moyle has been the best teacher I have ever had. Cheers Ross and thank you. Thank you to Steve Fairall for the encouragement during the signup session. Thank you to my Manager / Mentor Scott Haywood for being available and willing to help when required. I owe you one !


Course: COLCM
Name: Stephen Westmoreland

Due to my personal goals I have lost 11kg over the period on this course. I have managed this with lots of small steps and lost the weight slowly. I have improved my golf and have won three competitions in August. I have also had good results in my work place project and my business goals have helped me be more organized. The most enjoyable part of the course has been the workshops with Ross Moyle he is a good facilitator he makes the workshop interesting.


Course: COLCM
Name: Terry Long

The bonding and breaking down barriers of communication within the staff group has been excellent The modifying of hopper table sensors has enabled us to wind all dark glossy products without production errors and saving $460 in casual labour every time we have to insert these products. The elimination of errors on the rocker arms and locking pins has streamlined production and downtime through all productions. The training library is complete and we are continuing to compile documentation


Course: COLCM
Name: Merv Morgan

I found the course modules with Bill very enjoyable. Although I did not wish to do this course I have found it to be very informative and I have tried to implement what I have learnt
especially in communication and delegation. Having high pay off activities is very beneficial to me and has improved my day immeasurably. I did not enjoy the homework, did not enjoy it at school 40 years ago either but I do appreciate what the course has done for me.


Course: COLCM
Name: Shane Brodie

Carlo’s positivity has had a big effect on my outlook, both at work and at home. I’ve been able to better my face to face communications with staff and started to understand their wants and needs more in training and developing them.


Course: COLCM
Name: Annette Quagliata

The most enjoyable aspect of this course – Getting to know other Team Leaders on a different level. Goals – I originally set 5 goals – unfortunately one was not achievable (Holiday to Bali) as I fell pregnant but we have organised a small “Family” holiday to Cairns in December which took quite a lot of planning as it involves all Wade’s family (5 different families). The other 4 goals are either fully completed or 90% completed. Achievement – Better working relationship with Rhiannon, weekly team meeting with Rhiannon, lots of 5sing, Toolbox meetings in conjunction with stores weekly, better working relationship with stores, lots of little low cost/no cost ideas coming out of our weekly toolbox meetings.


Course: COLCM
Name: Jamie Wilson

During the course of I have enjoyed learning new things, I have also enjoyed getting to know the supervisors from other departments. I believe I have become more organised for my work day. I enjoyed my one on ones with my course coach Carlo, I think I’m the death of him, we will go over and over the question until I would understand. Carlo is a very good coach and he never gave up on me and I want forget him.


Course: COLCM
Name: Peter Bull

The course was intense at times especially when in the mix with a busy work and home life. Without the support of the Team and in particulate Carlo Disano the course would have never been as good and productive as it was! I would certainly recommend LMA to any peers. The course was well laid out and the success would be nowhere close to where it is now without Carlo; he was a great choice in the Coach for Townsville; he was really enjoyable to learn from, work with and to listen to his life experiences; certainly a perfect fit in the Townsville Print Centre Team. For me I gained valuable lessons and experience from Carlo and the LMA modules. I know I have done many management courses but this was certainly one that will stay with me for life and assist me in motivating and driving our teams to gain the success they deserve.


Course: COLCM
Name: Mark Renault

Carlo was enthusiastic and would not take no for an answer which gave negative participants no excuses. The course overall improved my efficiency and effectiveness as a manager and aligned all managers skill levels. This was important as previously there were some knowledge gaps which effected maturity and the interaction between managers. My goals were achieved faster and more effectively and involved more of my staff members improving participation and collaboration. The course was factual and honest when needed and light-hearted to make it enjoyable, but never boring.


Course: COLCM
Name: David Colch

Being challenged by Bill. Bill and Leonie were always available to answer any request when it was sought. Reduction in the yearly casual hours. My self evaluation has improved and consequently my work performance has also improved out of sight. Thank you for offering me this opportunity to be educated by two lovely people. cheers.


Course: COLCM
Name: Alex Bagot

I have thoroughly enjoyed my learning experience, Bill mason is a very competent and enthusiastic trainer and coach, I fully appreciate that the more you honestly look at yourself and who you truly are, the more beneficial the course will be. I am a far better manager of myself and my people. Thank you .


Course: COLCM
Name: Jason Daniels

I found the course challenging and it “opened my eyes” to some of the challenges of leadership


Course: COLCM
Name: Brendon Dance

Was a little apprehensive at the start of the course and was not sure what I would get from it. Found and learnt some very useful tools and ideas that have help myself and the team to be a more productive and intuitive. Setting goals have been a catalyst in getting much more work completed both at work and at home.


Course: COLCM
Name: Tony Lane

Some practical tools applied to project management these being, breaking projects down into steps, setting a time frame for these steps to achieve the goal. Delegating appropriate tasks to team members so I can concentrate on high payoff activities, which also provides some team members with greater responsibility which becomes a motivator for those team members. Communication within the team is essential. More confidence overall.


Course: COLCM
Name: Phillip Stainer

Goal setting each fortnight was a good motivator. Also by using computer my skills have increased. Open discussion was encouraged which gave me confidence to say what I wanted to say, as well as enabling learning from others.


Course: COLCM
Name: James Michael Connell

This course has had a big influence on me ,it has taught me things I already new but didn’t now where they belonged now with the right tools in place and the right structure I am sure work can be more satisfying .The goals I set out for myself where sometimes frustrating but with the help from certain modules I eventually overcame the negative and it became positive .All in all I have embraced the course and think I am a better person for it


Course: COLCM
Name: Chris Lenhart

More self-confidence in decision making and dealing with troubled team members


Course: COLCM
Name: Brian Kirkman

I liked being challenged by Ross, he is a natural presenter & has an excellent suite of communication skills & life experiences. I was able to establish why I am here – via the HPA’s. I now have a goal setting habit which is excellent.


Course: COLCM
Name: David Wright

To be able to start thinking in a positive manner again was very important and then to begin using what we were being educated in back into the work place certainly helped moving forward with changes that were being made. To be able to mentor some of the Cert3 guys also was beneficial. Having selected a part of the press for one of my goals this has helped me learn a bit more – not being a printer I have found this beneficial.


Course: COLCM
Name: Phillip Dalley

This Coarse at first was a challenge for me but Bill has highlighted and reassured us as a group that what we have taken away from the coarse is nothing we didn’t already know. This coarse has made me look at things going on around my work place in a different perspective, it’s allowed me to gain time, direction and control which will be very helpful in my new role as Engineering stores manager. My wife love the idea of focus goal setting as it allow us to enjoy completing these goals together and frees up our time to spend with the family.


Course: COLCM
Name: Michael Schouten

The classroom interaction from all participants from all different departments and with Bill’s communication and facilitating skills made the course e
njoyable and most rewarding. Through my Win Win goals I have been able to achieve, I believe, through the data, a reduction in web breaks, in turn reducing company costs I have enjoyed the fortnightly personal and business achievement goals for I have done a lot of work around the house as well as also realizing that I need to have some me time. With my business goals, I and my team have benefited from the several goals that have been achieved My personal goal is still ongoing and we are enjoying all the benefits that come from the garden. We also now have 9 chickens that supply fresh produce and great manure for the garden. My workplace project will always be ongoing but I have highlighted the importance of registration and how this plays an important part of the printing process, for this will aid quality and consistency. Through the course I have learnt that goal setting is so important in the achievement of a home and work balance. I thank the course for highlighting this requirement.


Course: COLCM
Name: Andrew Richards

Using goals, and working towards them helped in achieving goals quicker and on time. I also found the art of delegation beneficial, as it frees you for more HPAs. The case studies were also good as even when the one group is separated, they come up with completely different ideas that promoted further discussions into the real problems. Using a teams to solve problems together gives greater problem solving solutions and power in fixing problems completely rather just looking at your own point of view.


Course: COLCM
Name: Warren McGoldrick

So many great outcomes as a result of completing this course. Through the change project I built a stronger relationship with my team. I’m getting a lot of satisfaction through encouraging and motivating others. I have also found confidence within to deal with issues and I suspect I will heading back to my leadership manuals for reference in the future. Through goal setting I have found direction and identifying HPA’s I have found focus. I have realised having a lot of slightly stretched win/win goals sends you on the right path. Some of the issues I previously dreaded I now embrace as a challenge and find a great sense of satisfaction in successfully achieving them. During the LMA course my job was made redundant and I was successful in new senior role the company had offered. Special thanks to Bill Mason even though he got lucky twice with South Sydney beating the Titans – good luck with the scratch it.


Course: COLCM
Name: Andrew Semba

I always thought if it wasn’t broken why fix it, but we need to take it to the next level no matter what.


Course: COLCM
Name: David Bird

Goal setting & action planning were the most enjoyable part of the course for me. Although daunting at first, through the motivation & encouragement of our Course Coach & Mentor it all came together & once I started to progress through each step using the tools in the course it became a lot easier. Also the interaction with personnel both within our organisation & from other organisations was interesting, particularly hearing about their differing leadership methods & obstacles they faced on a daily basis & how they have worked through these applying techniques taught throughout the course.


Course: COLCM
Name: Stuart Arnold

The most enjoyable aspects of the course were the interactions with other participants, being able to discuss and review different scenarios. Results were easy to identify within the team environment with better productivity, more listening and communication. By setting goals, personal and business in a realistic manner I had a set plan of where the team and myself were going and these were achieved in a reasonable time fashion.


Course: COLCM
Name: David Milton

finishing off my workplace project before I left for my brothers funeral- stand up presentation and using feedback log


Course: COLCM
Name: Ammy Amann

I think the biggest achievement for me during this course was learning how to interact and communicate with my team better. It has given me valuable skills to believe in myself to become a great leader. Suzy and Roger were very professional and very comfortable to be around. I enjoyed them greatly.


Course: COLCM
Name: Dan Krispler

Discussed at graduation


Course: COLCM
Name: Sean Turk

I learnt a lot about myself in this course and a lot what my role as a leader/supervisor is. Things that I thought would be difficult became easy with learning from this course with the aids provided within the modules. I achieved a lot of goals at home and at work with using the weekly goals in the modules I also completed my work place project.


Course: COLCM
Name: David Bottomley

The most enjoyable aspect of the course was no doubt the workshop sessions. I fortunately had a very good group which helped make the sessions lively and a great learning environment. Special thanks also goes to Bill (Facilitator) for making the workshops as enjoyable as they were. His ability to drag, coerce and encourage me through the course was at times the difference between finishing and not finishing the course I’m sure. The encouraging comments in the right-hand column cannot be underestimated either. Thanks also for Leone’s help along the way. Measureable or otherwise, the confidence that comes with the knowledge gained (or the realisation of the knowledge we already had) should prove invaluable on the job.


Course: COLCM
Name: John Kluver

The ability to change and grow after over 40 years in the work force is still as good feeling as it was when I first started work in 1972, I feel sorry for the people who are so trapped in their jobs they can’t see a way out. It is very sad, there are opportunities in the work place you just have to seek them out and do it.


Course: COLCM
Name: Gayle Burns

I enjoyed having the mixture of people from the different departments in our team. We worked together as a team when required and everyone had their equal part in the team. Each team member was able to bring their own experiences and knowledge to the table so that we combined to come up with a common goal. I accomplished a number of personal goals as well as focus goals. I really enjoyed the course facilitator who brought humour into our day whilst assisting us in the skills for leadership. I have learned not to assume anything from my team and have opened my ears and shut my mouth and it is amazing the quality of the information I am getting. I am also learning that I don’t have to do everything and that I can delegate and not look over someone’s shoulder to see if it meets my standards. I have let people feel empowered to do the task I have requested and am available for assistance if needed. This has been the hardest thing for me to do but I am improving Bill.


Course: COLCM
Name: Graham Adams

The most noticeable difference personally is the nagging ‘I should make this a win win goal”! You win – I see the value in it and appreciate the power of the concept both at work and at home. My life is about to change direction again for a number of varying reasons and this philosophy will become pivotal because it fits my needs by giving me direction and focus, something I will benefit from immensely. My project concentrated on the new CMMS and teaching ourselves the best way to use it and develop it. We made mistakes along the way and we were misdirected for some of the time, but the final outcome has made
us all that much better for the experience. It was a good and valid choice which laid the foundations for the learning’s gained from the LMA package. As for my personal goals – varying degrees of success. My exercise plan did work and yes it had a profound effect on my blood sugar levels. However my wife had recent surgery to replace both knees, a huge undertaking, and this stopped my exercise regime while I concentrated on looking after her. I will get back into again when my wife is in a more comfortable place ‘metaphorically speaking and physically’ so all is not lost. This LMA journey was one of life’s challenges in every sense of the word. It could not have come at a more stressful time. As we worked through the information in these books it felt like it was everything we were experiencing written before our eyes. This industry may or may not survive, it is without doubt in a very sharp decline. The challenges are indeed very real but you just get the feeling we can arrest this decline and maybe LMA is where it starts – we will be very different in years to come it will be interesting to see where we end up!


Course: COLCM
Name: Terry Littler

#NAME?


Course: COLCM
Name: Andrea Johnston

The class discussion sessions were very informative and cemented the reading making the application to the team environment so much easier.


Course: COLCM
Name: Ian May

Kept reassuring me that my way of thinking is, in fact, the correct method of getting the job done. Helped me realise the importance of setting up targets to achieve goals and the value of a daily “to do” list. Overall, a sense of reassurance as to the size and importance of the task ahead.


Course: COLCM
Name: Chris Della Porta

I enjoyed the group discussions the most. managing my time and cross training my team to delegate work to free up my time for other work.


Course: COLCM
Name: Alison Daly

I have never been a list person. I used to not even to shopping list for my groceries. Now I even have a weekly meal plan and am much more organised with my evening meals. I have changed a number of habits both in the workplace and at home.


Course: COLCM
Name: David Jerrow

Offered some very good tools to help me progress as a leader