Name: Annette Caputo
This has been one of the most rewarding personal journeys I have undertaken. I have been constantly challenged to achieve results beyond my perceived capabilities, which has empowered me with a real sense of accomplishment and confidence. The most notable change for me is in the sense of calm I now have in my every day approach to work and my team. I believe this is a direct result of now having all the right tools to handle each person and every situation, which has significantly reduced my levels of stress. I have also gained much from my course colleagues and been able to apply methods/tips they have generously shared. Interesting how this learning environment fostered a sense of ”teaching” by it’s participants.