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Jenny Ward, Learning and Delivery Quality Manager

Jenny-Ward Learning and Delivery Quality Manager_LMAJenny Ward’s 20-year career as a facilitator and senior manager in training and development has been fuelled by her drive to help people achieve their full potential.

“At LMA, we have the opportunity of playing a small part in changing people’s lives in a really positive way. It’s a privilege to walk with them on their learning and development journeys while they’re with us,” she says.

Jenny began working with LMA as a part-time facilitator in 2006 when she commenced a Bachelor of Adult and Vocational Education. LMA’s training and development philosophy, the quality of its courses and the outcomes achieved by participants made an indelible impression on her.

“Every person in our courses is seen as an individual, and what they want to achieve from their course is meaningful. Each person’s success is important to us, and we actually get to see, hear and feel their transformation process.”

Jenny completed her degree, joined LMA full time and was appointed to her current role in 2009. Her drive for continuous improvement in product development and people development is reflected both in the quality and currency of LMA courses and in the continual upskilling of LMA’s own people.

“As a developer of people, we need to set the benchmark ourselves,” she says.

Jenny’s earlier positions included National Training Manager for a Queensland company, and Manager of a Queensland-based Registered Training Organisation. With responsibility for developing the learning, delivery and assessment systems and resources, she transitioned the RTO into delivering National Training Packages for five courses.

Jenny holds a Bachelor of Adult and Vocational Education with a double major in adult education and human resources. She also holds three Diplomas, in Training and Assessment, Business Management and HR.