Spotlight on an LMA Graduate – Sue O’Rourke, Flourish Australia
Building her ‘slight edge’ was clearly not enough for Sue O’Rourke as she returns to fine tune her sales skills in 2018 with LMA.
Sue complete her first course with LMA last year – The Performance Edge – and instantly saw the improvements to her productivity and planning. Sue says, “So many of the LMA tools have helped me on a day-to-day basis improve my use of time – I use discussion planners for key people I need to share info with, I use my diary so much more effectively now dividing tasks into important/imperative. So many other things!”
“Continuous reflection about whether I am working on a High Payoff Activity, whether tasks could be delegated and implementing strategies to reduce interruptions,” she adds.
Flourish Australia, a charity that supports people with the lived experience of mental health issue, saw the improvement in Sue’s management of one of Flourish Australia’s social enterprises, Figtree Conference Centre, and signed her up for The Sales Edge program in 2018.
Sue’s experience as a mental health worker plus her experience managing her own business assisted her managing the tension between the two goals of the business; financial sustainability given high wages due to lower productivity and supporting our employees with their wellness and transitioning them to open employment. However, the Sales Edge program is helping her build on the sales and growth of the enterprise.
“As a result of what I learned during The Performance Edge in regards to productivity and the sales skills I have fine-tuned in The Sales Edge, I have achieved so many Win / Win goals – purchasing new venue management software to more efficiently handle quoting and venue enquiries and better CRM input. Improved financial reporting was a Win/Win goal I have achieved, as was sending out quarterly newsletters to customers.”
And where to from here for Sue? “My manager had previously done TPE with LMA, hence his suggestion I do it. I have since enrolled the supervisor in our venue in the Success Strategies for Team Leaders and Supervisors (SSTLS) course. So LMA language and tools are becoming part of Flourish Australia.
And…LMA have become my customer. They now run many courses out of Figtree Conference Centre in Sydney Olympic Park. Definitely a Win/Win!”